Mini-pencil: Children's clothing store excellent shopping guide professional knowledge training (a)
Winter Home Shoes,Fur Fleece Home Shoes,Winter Fur Fleece Home Shoes,Warm Home Shoes YANGZHOU XIANGYU GARMENT CO.,LTD , https://www.yzxygarment.com
December 23, 2019
An excellent shopping guide, to clearly understand their roles, career ideas, responsibilities and other content, mini-pencil children's clothing for everyone to do a good shopping guide professional knowledge training, learn together under it. Shopping guide success ten: smile dew, brains, sweet, speak lighter, less reason, temper, a little more work faster, more efficient, a little bigger, shopping guide role awareness Shopping guide is the terminal retailer retail, the company's corporate culture, value concept, management thinking must be reflected through shopping guide II, the future development of the three main road! 40% love their own shop or office, 21% of the company can become a white-collar workers, 12% of people stick to this post. Third, the four roles played 1, corporate image on behalf of: often face-to-face communication with customers, every move, every word and deeds in addition to representing the individual's cultivation / quality, in the eyes of customers on behalf of the company's service style and mental outlook, Therefore, we must always pay attention to their demeanor, so that customers trust, happy to visit again. 2, information dissemination Communicators: the company a variety of promotional information, activities, activities well aware of the duration, in introducing products to customers, should make a detailed introduction, if the customer asked about the matter, can answer in detail to give Customer more reasons to buy. 3, the customer's life consultant: To fully understand the characteristics of their sales of goods, use, function, value and each product to the customer benefits. Only in time to provide customers with the best advice and help. 4, shopping guide not only in service, performance has the best performance, but also the customer life consultant, should be standing on the customer's position to give them advice and suggestions. 5, consumer service ambassador: In modern competition, the advantage comes from intangible services, a series of small details can conquer the customer, overwhelming competitors. [Photo: mini pencil children's clothing] Fourth, the concept of shopping guide A successful shopping guide staff, in addition to their own occupation and work have a clear understanding, but also need to become a successful shopping guide occupation philosophy: attitude, responsibility, integrity, service , And professional 1, the attitude of the first: a good attitude and a healthy mental career is the necessary inherent quality of life. For shopping guide, practical, hardworking, modest, kind of psychological attitude are required. Responsibility is the most valuable: any one company to spend money on hiring, endowed employees not only a job, but also a responsibility, "responsibility is more valuable than ability" 2, learn to respect and keep its promise: In the exchange with customers, We should learn to be patient and respect, learn to listen, and work hard to gain a share. Whether buying or not buying, no matter local or not, we should respect each other, honestly introduce the enterprise and products, seek truth from facts, Keep its promise to customers. 3, service-oriented: Consumption is not just a product, more importantly, culture, services, enjoyment, although the transaction is very good, do not turn the same need full service. (Trouble is the result of improper handling, the difficulty is the reflection of learning is not enough, frustration is their own hard enough price.) Professional, so confident: a shopping guide must be full of confidence, optimism, only continuous learning and accumulation, it is necessary Knowledge reserves, training companies, products, confidence, to be confident. Five, shopping guide duties As a shopping guide, the most important job is to sell the product for the civil to earn profits, the only way, shopping guide has its own value. But this also includes a lot of content, first of all, we shopping guide to fully understand the product and its related information, such as the material is good there, the clothes are those well-designed place, the recent popularity of what style, to understand something more, so Will not ask down. 1, how to help customers? Asked the customer interest in goods, hobbies, to help choose their favorite products. Introduce the selling point of the product to the customer and show the benefits of buying the product. l answer customer questions on the product. Determined to persuade customers enough to buy. Promote other items to customers to make customers believe that the purchase of such a product is a wise choice. l to provide a lot of useful information to customers, a lot of good ideas, good advice, to help customers choose the favorite products [Figure: mini pencil children's clothing] 2, display and maintenance of goods 3, sales at the same time promote the brand: Shopping guide not only to sell goods , But also to promote the brand behind the product, so shopping guide to introduce the product on the basis of introducing the product brand value and brand promise, so that customers not only buy the product itself, but also buy a rest assured l through the store and customer exchanges , To promote the brand name products and corporate image to customers, to enhance awareness of the brand l all kinds of promotional materials and promotional sales to expand the scope of branding l conscientiously do a good job of display of goods, the use of display for brand promotion 4, collect and Feedback terminal information l pay attention to customer suggestions on products, promptly and properly handle customer objections, and promptly report to the manager l collect information on competitive brand products such as price and marketing activities l understand store sales, inventory and replenishment requirements